Buying tickets
Choosing a city, prices, seats and secure checkout.
Why do I pick a city first?
Each city has its own TikketFy marketplace with every event on sale there, from games and concerts to theatre and family shows. Pick your city to see what is on.
How do I buy tickets?
Choose your city, pick an event and select your seats. You check out on the TikketFy marketplace for that city, which opens in a new tab.
Why can prices differ from face value?
Sellers on the marketplace set their own prices, so a ticket can cost more or less than the price printed on it. You see the full price, including fees, before you pay.
Will my seats be together?
Yes. When you buy two or more tickets in one order, the seats sit side by side unless the listing notes otherwise.
Is checkout secure?
Every order runs through TikketFy, the ticketing platform used by tours, attractions and live events. We never see or store your full card number.
Delivery and entry
How and when your tickets arrive, and getting in.
How do I get my tickets?
Most tickets arrive as mobile tickets by email or in-app transfer. Some events ship physical tickets or offer will call. Your order confirmation shows the delivery method and the expected date.
When will my tickets arrive?
Tickets arrive before the event. Some sellers release tickets closer to the event date, so check your confirmation email for the expected delivery date.
I haven't received my tickets. What should I do?
Check your spam or promotions folder first, then the email address on your order. If they still aren't there, send us a message with your order number and we'll help.
Do I need to print my tickets?
Usually not. Most venues scan mobile tickets straight from your phone. If an event needs printed tickets, the listing and your confirmation will say so.
Refunds and event changes
Cancellations, postponements and order changes.
What if my event is canceled?
If an event is canceled and not rescheduled, you get a full refund to your original payment method. Postponed events keep your tickets valid for the new date.
What if my event is postponed or rescheduled?
Your tickets stay valid for the new date, so there is nothing you need to do. Refunds are not available for postponed events that still take place.
Can I cancel or change my order?
All sales are final, so orders cannot be canceled or changed after purchase. See our Terms and Conditions for the full refund policy.
Help and partners
Reaching our team and adding tickets to your site.
How do I contact support?
Send us a message from the contact page and include your order number if you have one. We reply by email.
Can I add TikketFy Marketplace tickets to my website?
Yes. Partners can add a "Find Tickets" button that opens our city picker, using two lines of code. See the partner widget page for details.
